Privacy Policy

1. Introduction

At Moniq.sh ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our server monitoring service.

By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Email address for account registration and notifications
• Contact information for support purposes
• Payment information for subscription services
• Communication preferences and settings

2.2 Server Monitoring Data

To provide our monitoring service, we collect:

• Server performance metrics (CPU, memory, disk usage)
• Network connectivity status and response times
• System logs and error messages (when configured)
• Server configuration information necessary for monitoring
• Uptime and downtime statistics

2.3 Usage Information

We automatically collect certain information about your use of our Service:

• IP addresses and device information
• Browser type and version
• Pages visited and features used
• Time and date of access
• Referring website addresses

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our server monitoring service
• Sending real-time alerts and notifications about server status
• Generating monitoring reports and analytics
• Processing payments and managing subscriptions
• Providing customer support and technical assistance
• Improving our Service and developing new features
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, such as:

• Cloud hosting and infrastructure providers
• Payment processing services
• Email and notification delivery services
• Analytics and monitoring tools

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection practices

6. Data Retention

We retain your information only for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

• Account information: Until account deletion or termination
• Monitoring data: Configurable retention periods (typically 30-365 days)
• Usage logs: Up to 12 months for security and analytics purposes
• Payment records: As required by applicable financial regulations

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing activities
• Objection: Object to certain processing activities

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage information. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our official communication channels. We are committed to addressing your concerns and ensuring your privacy rights are protected.